However, this has led to a new, less urgent problem. This further exonerates the Surface Pro hardware and the suspected access points including the Netgear router you suspected. Limited as those tests are, I have not seen any reconnection problems. I have tested the Surface Pro briefly in only three environments, including two where I had had terrible problems. I did a Windows 10 restore (preserving apps and data) from a fresh. Of course that suggests that the system image which had no corruption according to SFC was at least partly to blame for the problem. Namely, the inability to switch access points without resetting the adapter. It immediately exhibited precisely the same connection problems. I copied an entire system image from my broken Surface Pro 4 to the known-good Surface Pro 4. Whatever the techs there may lack in expertise, they make up for in cooperation, availability and honest admission of their limitations. To troubleshoot the problem, Microsoft Store let me use a known-good Surface Pro 4. Pro 3 and Surface Pro 4 continue to show the devices connected to the access point.Īs you know, it's never been entirely clear how much of my problems (like many others) were attributable to the Surface Pro hardware, file corruption and compatibility with access points. It appears on the LAN when transferring packets and then disappears, even though Windows 10 on the Surface But it shows my Surface Pro connected only when it is transferring packets. Interesting aside: The 3700 shows my iPhone always connected. Most familiar problem is with my home network where the gateway and DHCP are In other words, once I'm connected reliably, the internal adapter usually reconnects to that access point and stays connected to it with good throughput.īut if I ask it to change to a different access point on the same LAN or on a different LAN, it tries, fails, then dies. Problem occurs mostly when connecting to a different but not necessarily new access point. Problem starts with intermittent failure to connect then degenerates into showing no Wi-Fi access points available. Still have problems with internal Marvell AVASTAR Wi-Fi adapter. I've been through three Surface Pros and a few driver versions.
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